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Reach us by chat, phone & email!

1-844-910-0900 or support@gadgetsonline.co

Mon-Fri 5am-3pm EST

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days for most items and 5 days for some high demand items (not including holidays) to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 6 to 21 business days  Each product page has shipping times for that product. For International orders, please allow up to 21 days.

For Christmas & Chinese New Year please allow an extra week for delivery. Please kindly note exact shipping time may also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. There may be delays before the tracking information is updated online as well. Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. This store is PayPal & Mcafee Secure!

We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. (We actually never receive your credit card information as we currently use Paypal for credit cards transactions. Paypal does not disclose this to us!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' or 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Gadgets Online provide a quality guarantee for all the products being sold?

A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: What is your policy regarding damaged items?

A: If you received an item that is damaged in transit or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your shipment.

Q: What is your refund and replacement policy?

A: Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.

B: We can only offer you replacements at no additional cost if it falls under the below criteria:
1. Items are faulty – damaged/broken or soiled upon arrival.
2. Parcel is lost in transit.

Note: Gadgets Online will not be held liable to any lost or misrouted return parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps. Visit our Refund Policy page for complete details.

Q: Can I cancel my order?

A: Absolutely you can cancel your order within 12 hours of placing it. This means that we will be notified before actually shipping your product so cancellations are easy. We do not accept returns or refunds if customer changes their mind after receiving their order(s).
 

Please contact us anytime at support@gadgetsonline.co with detailed information about your order and we will get back to you as soon as possible.

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